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Alpaca Silk 3000 Pocket Pillow Top Mattress - Medium Comfort

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£695.00

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    UK based company, British values

    We’re entirely UK based so you can rest assured you will always receive the excellent customer support, expert advice, quick delivery and value for money.

Alpaca Silk 3000 Pocket Pillowtop Mattress

The Alpaca Silk 3000 Pocket Pillowtop is one of our most luxurious mattresses. At 32cm deep, it features layers of quality, hand-tufted natural fillings and 3000 individually pocketed springs. With four rows of side stitching and sewn-in edge support, the mattress is designed to hold its shape even if you are sitting right on the edge.

The pillowtop layer is made of a plush blend of alpaca fleece, silk, lambswool and bamboo fibres for sumptuous support. The natural materials adapt to their surroundings, helping you stay warm in the winter and cooler in the summer. This is all on top of a polycotton rebound layer for added support and comfort.

The mattress core is constructed using 1000 individually nested pocket springs, and an additional polycotton rebound layer that is then topped with a further 2000 micro pocket springs for ultimate zonal support. By having such a high count and layering of springs will ensure that movement on one side of the mattress will not affect the other side, making it excellent for those who share a bed with a restless partner.

With a medium-firm support level, this exceptionally comfortable mattress is suited for front, back and side sleepers. UK manufactured, this is a handcrafted product produced in our own factory and it conforms to all of the UK’s quality and safety standards.

Due to the natural materials used in the construction of this mattress, the mattress will require a breaking-in period.  This means the mattress will feel considerably firmer during the first two weeks of use before settling into the medium-firm support that it is designed to provide.

For mattress care instructions, click here.

For a bed that is truly deserving of this luxurious pillowtop mattress, use our 'Build Your Own Bed' tool to choose a bed that suits your needs, style and colour scheme. 

Shipping This item ships to
Delivery Estimated between and . We usually ship within 1 business day.

A specialist one-man courier service completes the delivery. If ordered before noon, items in stock are typically shipped the following business day. However, please be aware that delivery dates may vary by product. On the product page, this will always be listed and available for inspection. The delivery, which is categorized as an "all-day service," can be scheduled to arrive any time between 07:00 and 19:00. We regret that we are unable to provide calls prior to delivery or time slots on the day of delivery. The delivery is referred to as a "doorstep delivery," which means that the driver will deliver your goods to your front door but will not be able to bring them inside for you. Please refer to the terms and conditions here - https://excelwood.com/policies/shipping-policy

A skilled two-man courier service completes the delivery for heavy items. The estimated delivery dates for each item will be listed on the product page, although they do vary. A member of our staff will get in touch with you after an order has been placed to set up a suitable delivery day. You will receive a three-hour window of time the evening before delivery, between 07:00 and 19:00, when the courier company anticipates being with you the following day. When our couriers are 30-60 minutes away on a given day, we always ask that you call us. Our skilled delivery team will transport all of your belongings to the desired room as soon as they arrive at your residence. Our two-man delivery service is free for larger and heavier items and will be selected for you automatically during the checkout process. If you need the free two-person delivery service for items that aren't included, you can upgrade to it at the checkout for a small fee. Please refer to the terms and conditions that do exist here - https://excelwood.com/policies/shipping-policy

Excel Wood Return policy:

All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product or parts. Please contact us immediately with any product issues that you may have so that we can resolve them for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the Buyer returns any Goods for any reason then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller's discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to sales@excelwood.co.uk.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.

To start a return, you can contact us at sales@excelwood.co.uk. Please note that returns will NOT need to be sent to any address found on this website. We will send you the return address directly into your inbox by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@excelwood.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@excelwood.co.uk.

Description

Alpaca Silk 3000 Pocket Pillowtop Mattress

The Alpaca Silk 3000 Pocket Pillowtop is one of our most luxurious mattresses. At 32cm deep, it features layers of quality, hand-tufted natural fillings and 3000 individually pocketed springs. With four rows of side stitching and sewn-in edge support, the mattress is designed to hold its shape even if you are sitting right on the edge.

The pillowtop layer is made of a plush blend of alpaca fleece, silk, lambswool and bamboo fibres for sumptuous support. The natural materials adapt to their surroundings, helping you stay warm in the winter and cooler in the summer. This is all on top of a polycotton rebound layer for added support and comfort.

The mattress core is constructed using 1000 individually nested pocket springs, and an additional polycotton rebound layer that is then topped with a further 2000 micro pocket springs for ultimate zonal support. By having such a high count and layering of springs will ensure that movement on one side of the mattress will not affect the other side, making it excellent for those who share a bed with a restless partner.

With a medium-firm support level, this exceptionally comfortable mattress is suited for front, back and side sleepers. UK manufactured, this is a handcrafted product produced in our own factory and it conforms to all of the UK’s quality and safety standards.

Due to the natural materials used in the construction of this mattress, the mattress will require a breaking-in period.  This means the mattress will feel considerably firmer during the first two weeks of use before settling into the medium-firm support that it is designed to provide.

For mattress care instructions, click here.

For a bed that is truly deserving of this luxurious pillowtop mattress, use our 'Build Your Own Bed' tool to choose a bed that suits your needs, style and colour scheme. 

Shipping

Shipping This item ships to
Delivery Estimated between and . We usually ship within 1 business day.

A specialist one-man courier service completes the delivery. If ordered before noon, items in stock are typically shipped the following business day. However, please be aware that delivery dates may vary by product. On the product page, this will always be listed and available for inspection. The delivery, which is categorized as an "all-day service," can be scheduled to arrive any time between 07:00 and 19:00. We regret that we are unable to provide calls prior to delivery or time slots on the day of delivery. The delivery is referred to as a "doorstep delivery," which means that the driver will deliver your goods to your front door but will not be able to bring them inside for you. Please refer to the terms and conditions here - https://excelwood.com/policies/shipping-policy

A skilled two-man courier service completes the delivery for heavy items. The estimated delivery dates for each item will be listed on the product page, although they do vary. A member of our staff will get in touch with you after an order has been placed to set up a suitable delivery day. You will receive a three-hour window of time the evening before delivery, between 07:00 and 19:00, when the courier company anticipates being with you the following day. When our couriers are 30-60 minutes away on a given day, we always ask that you call us. Our skilled delivery team will transport all of your belongings to the desired room as soon as they arrive at your residence. Our two-man delivery service is free for larger and heavier items and will be selected for you automatically during the checkout process. If you need the free two-person delivery service for items that aren't included, you can upgrade to it at the checkout for a small fee. Please refer to the terms and conditions that do exist here - https://excelwood.com/policies/shipping-policy

Easy Return

Excel Wood Return policy:

All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product or parts. Please contact us immediately with any product issues that you may have so that we can resolve them for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the Buyer returns any Goods for any reason then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller's discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to sales@excelwood.co.uk.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.

To start a return, you can contact us at sales@excelwood.co.uk. Please note that returns will NOT need to be sent to any address found on this website. We will send you the return address directly into your inbox by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@excelwood.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@excelwood.co.uk.

Reviews

Alpaca Silk 3000 Pocket Pillow Top Mattress - Medium Comfort

Alpaca Silk 3000 Pocket Pillow Top Mattress - Medium Comfort

£695.00

Mattress Size

Add to wishlist
Alpaca Silk 3000 Pocket Pillow Top Mattress - Medium Comfort

Alpaca Silk 3000 Pocket Pillow Top Mattress - Medium Comfort

Your Price:
£695.00

Mattress Size

Currently out of stock
Currently out of stock
Currently out of stock
Currently out of stock
Currently out of stock
Currently out of stock
3 visitors right now
3 visitors have this item in their cart right now
3 people have bought this item
3 % of people buy 2 or more

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