Great reasons to buy from us:
-
Free & Fast Ddelivery
With our FREE guaranteed delivery on the day of your choosing, there will be no more waiting or missing deliveries! No hidden taxes & duties -
Satisfaction Guarantee
Satisfaction 100% guarantee, You may be confident that everything we sell at ExcelWood is carefully made to an exceptionally high level. -
Order Processed in 24 Hours
All orders are processed the next business day, excellent after sale service. -
Lowest Price Guaranteed
Found one of our products cheaper elsewhere? We will beat the price! -
UK based company, British values
We’re entirely UK based so you can rest assured you will always receive the excellent customer support, expert advice, quick delivery and value for money.
Our Pocket Springs
Pocket springs are individually pocketed, so each set of springs can move independently. This offers many advantages over a traditional coil sprung mattress, movement on one side of the mattress will not affect the other as the springs are not interconnected, so if you are kept awake by a restless partner night after night a pocket sprung mattress could be a good choice. Furthermore, pocket sprung mattresses provide superior support across the body responding to pressure and providing extra support where you need it most.
Pocket sprung mattresses tend to be medium, medium firm or firm. The tension depends on the number of springs, the higher the number of springs the firmer the mattress. The firmness is also affected by the type of fillings used from natural to synthetic.
For more information and help on choosing the right mattress for you, please refer to our mattress buying guide.
Mattress GuideRoyal Pocket Mattress
The mattress has a medium-firm feel offering both comfort and support. The 1000 zoned pocket springs provide support where you need it most, contouring around the body and easing pressure on bones, muscles and joints. Individually pocketed springs ensure movement on one side of the mattress does not affect the other, great for those with restless partners.
Handmade using traditional techniques the 25cm deep mattress features generous layers of clever fibre fillings which allow air to flow through keeping the mattress fresh and cool without sacrificing on the strength and durability. Hand tufting keeps the fillings in place and firm edge perimeter support further increasing the lifespan.
The mattress is suitable for all types of bed bases and frames and meets all of the UK’s quality and safety standards.
| Shipping | This item ships to |
| Delivery | Estimated between and . We usually ship within 1 business day. |
A specialist one-man courier service completes the delivery. If ordered before noon, items in stock are typically shipped the following business day. However, please be aware that delivery dates may vary by product. On the product page, this will always be listed and available for inspection. The delivery, which is categorized as an "all-day service," can be scheduled to arrive any time between 07:00 and 19:00. We regret that we are unable to provide calls prior to delivery or time slots on the day of delivery. The delivery is referred to as a "doorstep delivery," which means that the driver will deliver your goods to your front door but will not be able to bring them inside for you. Please refer to the terms and conditions here - https://excelwood.com/policies/shipping-policy
A skilled two-man courier service completes the delivery for heavy items. The estimated delivery dates for each item will be listed on the product page, although they do vary. A member of our staff will get in touch with you after an order has been placed to set up a suitable delivery day. You will receive a three-hour window of time the evening before delivery, between 07:00 and 19:00, when the courier company anticipates being with you the following day. When our couriers are 30-60 minutes away on a given day, we always ask that you call us. Our skilled delivery team will transport all of your belongings to the desired room as soon as they arrive at your residence. Our two-man delivery service is free for larger and heavier items and will be selected for you automatically during the checkout process. If you need the free two-person delivery service for items that aren't included, you can upgrade to it at the checkout for a small fee. Please refer to the terms and conditions that do exist here - https://excelwood.com/policies/shipping-policy
Excel Wood Return policy:
All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product or parts. Please contact us immediately with any product issues that you may have so that we can resolve them for you.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the Buyer returns any Goods for any reason then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller's discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to sales@excelwood.co.uk.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.
To start a return, you can contact us at sales@excelwood.co.uk. Please note that returns will NOT need to be sent to any address found on this website. We will send you the return address directly into your inbox by email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@excelwood.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@excelwood.co.uk.
Description
Our Pocket Springs
Pocket springs are individually pocketed, so each set of springs can move independently. This offers many advantages over a traditional coil sprung mattress, movement on one side of the mattress will not affect the other as the springs are not interconnected, so if you are kept awake by a restless partner night after night a pocket sprung mattress could be a good choice. Furthermore, pocket sprung mattresses provide superior support across the body responding to pressure and providing extra support where you need it most.
Pocket sprung mattresses tend to be medium, medium firm or firm. The tension depends on the number of springs, the higher the number of springs the firmer the mattress. The firmness is also affected by the type of fillings used from natural to synthetic.
For more information and help on choosing the right mattress for you, please refer to our mattress buying guide.
Mattress GuideRoyal Pocket Mattress
The mattress has a medium-firm feel offering both comfort and support. The 1000 zoned pocket springs provide support where you need it most, contouring around the body and easing pressure on bones, muscles and joints. Individually pocketed springs ensure movement on one side of the mattress does not affect the other, great for those with restless partners.
Handmade using traditional techniques the 25cm deep mattress features generous layers of clever fibre fillings which allow air to flow through keeping the mattress fresh and cool without sacrificing on the strength and durability. Hand tufting keeps the fillings in place and firm edge perimeter support further increasing the lifespan.
The mattress is suitable for all types of bed bases and frames and meets all of the UK’s quality and safety standards.
Shipping
| Shipping | This item ships to |
| Delivery | Estimated between and . We usually ship within 1 business day. |
A specialist one-man courier service completes the delivery. If ordered before noon, items in stock are typically shipped the following business day. However, please be aware that delivery dates may vary by product. On the product page, this will always be listed and available for inspection. The delivery, which is categorized as an "all-day service," can be scheduled to arrive any time between 07:00 and 19:00. We regret that we are unable to provide calls prior to delivery or time slots on the day of delivery. The delivery is referred to as a "doorstep delivery," which means that the driver will deliver your goods to your front door but will not be able to bring them inside for you. Please refer to the terms and conditions here - https://excelwood.com/policies/shipping-policy
A skilled two-man courier service completes the delivery for heavy items. The estimated delivery dates for each item will be listed on the product page, although they do vary. A member of our staff will get in touch with you after an order has been placed to set up a suitable delivery day. You will receive a three-hour window of time the evening before delivery, between 07:00 and 19:00, when the courier company anticipates being with you the following day. When our couriers are 30-60 minutes away on a given day, we always ask that you call us. Our skilled delivery team will transport all of your belongings to the desired room as soon as they arrive at your residence. Our two-man delivery service is free for larger and heavier items and will be selected for you automatically during the checkout process. If you need the free two-person delivery service for items that aren't included, you can upgrade to it at the checkout for a small fee. Please refer to the terms and conditions that do exist here - https://excelwood.com/policies/shipping-policy
Easy Return
Excel Wood Return policy:
All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product or parts. Please contact us immediately with any product issues that you may have so that we can resolve them for you.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the Buyer returns any Goods for any reason then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller's discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to sales@excelwood.co.uk.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.
To start a return, you can contact us at sales@excelwood.co.uk. Please note that returns will NOT need to be sent to any address found on this website. We will send you the return address directly into your inbox by email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@excelwood.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@excelwood.co.uk.
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